Frequently Asked Questions

Where are you located and what are your hours of operation?

San Diego | HQ
3194 Lionshead Avenue
Carlsbad, CA 92010
760-536-0191
Monday–Friday, 6:30 AM–5 PM PST

Dallas
2928 Skyway Circle N
Irving, TX 75038
972-793-0671
Monday–Friday, 7 AM–5 PM CT

Atlanta
2121 Newmarket Parkway SE
Ste 112
Marietta, GA 30067
(470) 523-9779
Monday–Friday, 7 AM–6 PM ET

What type of calibration will I get with my test equipment?

Every piece of pre-owned or refurbished test equipment sold or rented from Avalon Test Equipment includes an ISO 9001 NIST traceable calibration. We can provide an ISO 17025 calibration with data at an additional charge.

What if I need calibration during the term of my rental?

If an instrument requires calibration during a designated rental period, Avalon will recalibrate the unit for free. Request an RMA from sales@avalontest.com.

What do I need to do if I want to keep the rental longer than the original term I agreed to?

Nothing, unless your purchasing department requires a new or revised PO before funds can be dispersed. You will be invoiced until the test equipment is returned to an Avalon facility, whether or not the customer’s purchase order covers the entire rental period.

What are your terms and conditions?

View our terms and conditions here.

Where do I return the rental test equipment?

Return the rental equipment to an Avalon facility nearest you (San Diego, Dallas, or Atlanta). No paperwork is required.

Do I have to pay sales tax on the rental?

In some states, this is required. For example, Avalon Test Equipment collects sales tax in accordance with the laws of Arizona, Arkansas, California, Colorado, Georgia, Idaho, Indiana, Iowa, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Dakota, Texas, Utah, Virginia, and Washington.

What accessories will I receive when I purchase refurbished test equipment from Avalon Test Equipment?

All equipment comes with standard accessories, including the operating manual, unless otherwise specified.

Who can I talk to about an invoice I received?

Any questions can be directed to Accounting at 760-295-7419 or via email at accounting@avalontest.com.  

What are my payment options?

Pre-pay via Paypal, Visa, MasterCard, American Express, or wire transfer. Net-30 terms may be granted upon credit acceptance. For customers outside the United States, we require wire transfer in advance unless otherwise negotiated.

Do you offer financing programs?

We have agreements with third-party leasing companies to provide lease financing to creditworthy customers. Your account executive can provide the names of our leasing partners, or you can use your preferred financial institution.

How much can I save by purchasing refurbished test equipment?

In purchasing refurbished or pre-owned test equipment, our customers typically save 20–75% off the original list price. 

What if the equipment I need is not in stock?

Avalon Test Equipment is an international company with many global and domestic sources for test equipment. We are in contact with hundreds of companies and brokers daily in our search for quality products. We also utilize various surplus lists from major defense and aerospace companies, which allows us to access their inventories as necessary. Let us know your requirements, and we will do our best to procure the equipment as fast as possible.

Do I need an RMA to return test equipment?

No, an RMA is needed if you are sending in test equipment for service.