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Our EXFO Services
Why Us
Factory-Trained Technicians
Our technicians are certified directly by leading manufacturers, ensuring every piece of equipment is serviced to the highest standards of quality, accuracy, and reliability. Their training covers advanced diagnostics, calibration, and repair procedures.
Authorized EXFO Service
As an official EXFO-authorized service center, we are qualified to handle warranty repairs, firmware updates, and recalibrations using OEM standards. You can count on us for fast turnaround and full compliance with EXFO’s specifications.
Access to OEM Resources
We maintain privileged access to manufacturer-provided software, firmware, and diagnostic tools. This ensures your instruments receive the most current updates and service protocols that generic service centers simply can’t provide.
Decades of Industry Insight
With more than 30 years in the test and measurement space, we understand the equipment, the industry, and the pressure to perform. Our experience translates to better recommendations, faster service, and tailored support for your operations.
Authorized EXFO Service Centers
Dallas Service Center
Our Dallas facility serves clients throughout the central United States with comprehensive EXFO calibration and repair services.
Calibration and Verification services include a Certificate of Calibration/Conformance containing measurement standards, test results, uncertainties, and as-left data. All calibrations are traceable to an NMI such as NIST or METAS, or to a physical constant.
When Avalon receives your material, we begin by creating a complete list of all items received, including any accessories. Our team then verifies that the correct service has been selected based on the items submitted. In addition to this, we conduct a quick inspection of any additional products included in the shipment, even if no service was specifically requested for them. Accessories and batteries are also inspected to ensure there are no issues that could impact performance or safety. If we identify anything that may require further attention, we will contact you to discuss any additional services that might be necessary.
Calibration and Verification services include a Certificate of Calibration/Conformance containing measurement standards, test results, uncertainties, and as-left data. All calibrations are traceable to an NMI such as NIST or METAS, or to a physical constant.
The indicated turnaround times begin once the equipment is received at Avalon. The EXFO7 service offers a 7-day turnaround for calibration and verification, and includes everything in the standard Calibration and Verification service, plus an optical connector replacement for calibrated items. Verified components such as mainframes and inspection probes will receive a Certificate of Conformance. The EXFO3 service provides a faster 3-day turnaround with the same benefits: full calibration and verification, an optical connector replacement for calibrated items, and a Certificate of Conformance for verified components. For repairs, the EXFOR service offers a flat rate option covering one major fault, and is available for most EXFO equipment. These repairs are typically completed at Avalon’s facilities in the United States.
Avalon accepts discontinued units for calibration and repair under a “best attempt” philosophy, which takes into account the availability of replacement parts. If a calibration is performed but the unit cannot be adjusted within the required tolerance, the full service price will still apply. However, the amount paid can be applied toward the purchase of a new device from Avalon. In cases where the item requires repair, Avalon will coordinate with EXFO to source the necessary replacement parts. If the required parts are no longer available and a repair cannot be completed, no charges will be applied for the attempted repair.
San Diego Service Center
The San Diego location provides EXFO services to customers on the West Coast and Pacific regions.
Calibration and Verification services include a Certificate of Calibration/Conformance containing measurement standards, test results, uncertainties, and as-left data. All calibrations are traceable to an NMI such as NIST or METAS, or to a physical constant.
When Avalon receives your material, we begin by creating a complete list of all items received, including any accessories. Our team then verifies that the correct service has been selected based on the items submitted. In addition to this, we conduct a quick inspection of any additional products included in the shipment, even if no service was specifically requested for them. Accessories and batteries are also inspected to ensure there are no issues that could impact performance or safety. If we identify anything that may require further attention, we will contact you to discuss any additional services that might be necessary.
Calibration and Verification services include a Certificate of Calibration/Conformance containing measurement standards, test results, uncertainties, and as-left data. All calibrations are traceable to an NMI such as NIST or METAS, or to a physical constant.
The indicated turnaround times begin once the equipment is received at Avalon. The EXFO7 service offers a 7-day turnaround for calibration and verification, and includes everything in the standard Calibration and Verification service, plus an optical connector replacement for calibrated items. Verified components such as mainframes and inspection probes will receive a Certificate of Conformance. The EXFO3 service provides a faster 3-day turnaround with the same benefits: full calibration and verification, an optical connector replacement for calibrated items, and a Certificate of Conformance for verified components. For repairs, the EXFOR service offers a flat rate option covering one major fault, and is available for most EXFO equipment. These repairs are typically completed at Avalon’s facilities in the United States.
Avalon accepts discontinued units for calibration and repair under a “best attempt” philosophy, which takes into account the availability of replacement parts. If a calibration is performed but the unit cannot be adjusted within the required tolerance, the full service price will still apply. However, the amount paid can be applied toward the purchase of a new device from Avalon. In cases where the item requires repair, Avalon will coordinate with EXFO to source the necessary replacement parts. If the required parts are no longer available and a repair cannot be completed, no charges will be applied for the attempted repair.
What We Support
| Model Number | Type | Fully Supported | Partially Supported |
|---|---|---|---|
| Repair Matrix | |||
| IQS-605P | Standard repair | ||
| IQS-610E | Standard repair | ||
| IQS-610P | Standard repair | ||
| LTB-1 | Standard repair | ||
| LTB-8 | Standard repair | ||
| LTB-12 | Standard repair | ||
| FIP-410B | Standard repair | ||
| FIP-420B | Standard repair | ||
| FIP-425B | Standard repair | ||
| FIP-430B | Standard repair | ||
| FIP-435B | Standard repair | ||
| FIP-500 | Standard repair | ||
| FTB-1-v2 | Standard repair | ||
| FTB-1v2-PRO | Standard repair | ||
| FTB-2 | Standard repair | ||
| FTB-2-PRO | Standard repair | ||
| FTB-4-PRO | Standard repair | ||
| FTB-500 | Standard repair | ||
| MAX-FIP | Standard repair | ||
| PPM1 | Standard repair | ||
| PPM-350C | Standard repair | ||
| OTH-7000 | Standard repair | ||
| THC-700 | Standard repair | ||
| FTBx-9110 | Standard repair | ||
| FLS-300 | Standard repair | ||
| FLS-600 | Standard repair | ||
| FTB-720 | Standard repair | ||
| FTB-720C | Standard repair | ||
| FTB-730 | Standard repair | ||
| FTB-730C | Standard repair | ||
| FTB-735C | Standard repair | ||
| FTB-750C | Standard repair | ||
| FTB-7400E | Standard repair | ||
| FTB-7600E | Standard repair | ||
| FTB-940 | Standard repair | ||
| FTB-945 | Standard repair | ||
| FTBx-720C | Standard repair | ||
| FTBx-730C | Standard repair | ||
| FTBx-735C | Standard repair | ||
| FTBx-750C | Standard repair | ||
| FTBx-940 | Standard repair | ||
| FTBx-945 | Standard repair | ||
| FVA-600 | Standard repair | ||
| MAX-700 | Standard repair | ||
| MAX-715B | Standard repair | ||
| MAX-720C | Standard repair | ||
| MAX-730C | Standard repair | ||
| MAX-940 | Standard repair | ||
| MAX-945 | Standard repair | ||
| OX1 | Standard repair | ||
| PM-24 | Standard repair | ||
| PM-200 | Standard repair | ||
| PM-500 | Standard repair | ||
| PM-MAX | Standard repair | ||
| PPM-350D | Standard repair | ||
| PX1 | Standard repair | ||
| OTH-700 | Standard repair | ||
| Calibration Matrix | |||
| AXS-200 | Functional Test Service | ||
| FIP-410B | Functional Test Service on the probe | ||
| FIP-420B | Functional Test Service on the probe | ||
| FIP-425B | Functional Test Service on the probe | ||
| FIP-430B | Functional Test Service on the probe | ||
| FIP-435B | Functional Test Service on the probe | ||
| FTB-1750 | Calibration and Verification Service | ||
| FTB-1-v2 | Functional Test Service | ||
| FTB-1v2-PRO | Functional Test Service | ||
| FTB-2 | Functional Test Service | ||
| FTB-2-PRO | Functional Test Service | ||
| FTB-4-PRO | Functional Test Service | ||
| FTB-500 | Functional Test Service | ||
| FTB-720 | Calibration and Verification Service | ||
| FTB-720C | Calibration and Verification Service | ||
| FTB-730 | Calibration and Verification Service | ||
| FTB-7300E | Calibration and Verification Service | ||
| FTB-730C | Calibration and Verification Service | ||
| FTB-735C | Calibration and Verification Service | ||
| FTB-7400E | Calibration and Verification Service | ||
| FTB-7500E | Calibration and Verification Service | ||
| FTB-7600E | Calibration and Verification Service | ||
| FTBx-720C | Calibration and Verification Service | ||
| FTBx-730C | Calibration and Verification Service | ||
| FTBx-730D | Calibration and Verification Service | ||
| FTBx-735C | Calibration and Verification Service | ||
| FTBx-740C | Calibration and Verification Service | ||
| FTBx-750C | Calibration and Verification Service | ||
| IQS-605P | Functional Test Service | ||
| IQS-610E | Functional Test Service | ||
| IQS-610P | Functional Test Service | ||
| LTB-1 | Functional Test Service | ||
| LTB-12 | Functional Test Service | ||
| LTB-8 | Functional Test Service | ||
| MAX-700 | Calib & Verif OTDR & Funct test platform | ||
| MAX-715B | Calibration and Verification Service | ||
| MAX-715D | Calibration and Verification Service | ||
| MAX-720B | Calibration and Verification Service | ||
| MAX-720C | Calibration and Verification Service | ||
| MAX-730B | Calibration and Verification Service | ||
| MAX-730C | Calibration and Verification Service | ||
| MAX-730D | Calibration and Verification Service | ||
| MAX-FIP | Functional Test Service | ||
| OTH-7000 | Calibration service | ||
| OX1 | Calibration and Verification Service | ||
| PM-200 | Calibration and Verification Service | ||
| PM-24 | Calibration and Verification Service | ||
| PM-500 | Calibration and Verification Service | ||
| PM-MAX | Calibration and Verification Service | ||
| PPM1 | Calibration and Verification Service | ||
| THC-700 | Functional Test Service | ||
| FTB-740C | Calibration and Verification Service | ||
| FTB-720Gv2 | Calib. & Verif on both OTDR & NETBLAZER | ||
| FTB-730Gv2 | Calib. & Verif on both OTDR & NETBLAZER | ||
| FTB-870Q | Calibration and Verification | ||
| FTB-870v2 | Calibration and Verification | ||
| FTB-890 | Calibration and Verification | ||
| FTB-890NGE | Calibration and Verification | ||
| FTBX-88200NGE | Calibration and Verification | ||
| FTBX-88260 | Calibration and Verification | ||
| FTBx-8870 | Calibration and Verification | ||
| FTBx-8880 | Calibration and Verification | ||
| MAX-860 | Calibration and Verification | ||
| MAX-860G | Calibration and Verification | ||
| MAX-880 | Calibration and Verification | ||
| PPM-350C | Calibration and Verification Service | ||
| FTB-7200D | Calibration and Verification Service | ||
| FTBx-9110 | Calibration and Verification Service | ||
| FWDM | Functional Test Service | ||
| OTH-700 | Calibration and Verification Service | ||
| PPM-350D | Calibration and Verification Service | ||
| PX1 | Calibration and Verification Service | ||
| FLS-240 | Test and Verification Service | ||
| FLS-300 | Calibration and Verification Service | ||
| FLS-600 | Calibration and Verification Service | ||
| FPM-300 | Calibration and Verification Service | ||
| FPM-600 | Calibration and Verification Service | ||
| PM-1v2 | Calibration and Verification Service | ||
| Onsite Matrix | |||
| AXS-200 | Functional Test Service | ||
| FIP-410B | Functional Test Service on the probe | ||
| FIP-420B | Functional Test Service on the probe | ||
| FIP-425B | Functional Test Service on the probe | ||
| FIP-430B | Functional Test Service on the probe | ||
| FIP-435B | Functional Test Service on the probe | ||
| FTB-1750 | Calibration and Verification Service | ||
| FTB-1-v2 | Functional Test Service | ||
| FTB-1v2-PRO | Functional Test Service | ||
| FTB-2 | Functional Test Service | ||
| FTB-2-PRO | Functional Test Service | ||
| FTB-4-PRO | Functional Test Service | ||
| FTB-500 | Functional Test Service | ||
| FTB-720 | Calibration and Verification Service | ||
| FTB-720C | Calibration and Verification Service | ||
| FTB-730 | Calibration and Verification Service | ||
| FTB-7300E | Calibration and Verification Service | ||
| FTB-730C | Calibration and Verification Service | ||
| FTB-735C | Calibration and Verification Service | ||
| FTB-7400E | Calibration and Verification Service | ||
| FTB-7500E | Calibration and Verification Service | ||
| FTB-7600E | Calibration and Verification Service | ||
| FTBx-720C | Calibration and Verification Service | ||
| FTBx-730C | Calibration and Verification Service | ||
| FTBx-730D | Calibration and Verification Service | ||
| FTBx-735C | Calibration and Verification Service | ||
| MAX-700 | Calib & Verif OTDR & Funct test platform | ||
| MAX-715B | Calibration and Verification Service | ||
| MAX-715D | Calibration and Verification Service | ||
| MAX-720B | Calibration and Verification Service | ||
| MAX-720C | Calibration and Verification Service | ||
| MAX-730B | Calibration and Verification Service | ||
| MAX-730C | Calibration and Verification Service | ||
| MAX-730D | Calibration and Verification Service | ||
| MAX-FIP | Functional Test Service | ||
Our People
Hear fromOur Happy Customers
"Preferred source for EXFO service across the industry."
George Davis
We’ve been using Avalon’s EXFO equipment for our optical network deployments, and their service has been consistently excellent. The gear is always well-maintained, fully calibrated, and arrives on time. The team is knowledgeable and helps us get the right model for our testing requirements. Highly recommended for anyone needing reliable EXFO solutions.
Christopher Putnam
Avalon made the rental process seamless. We needed an EXFO FTB-1v2 platform for an urgent project, and they delivered it quickly with all necessary accessories. Their technical support helped us set up within hours. We’re impressed with their responsiveness and EXFO product knowledge.
Paige S
We rented several EXFO test sets from Avalon for a DWDM validation job, and everything worked perfectly. The equipment was in great condition, and their team ensured compatibility with our existing setup. Avalon understands the demands of field testing and delivers professional service every time.
Lisa
Whenever our lab requires EXFO gear, Avalon is our first call. Their inventory is always current, and we appreciate their flexibility with rental terms. It’s clear they specialize in test and measurement, especially when it comes to EXFO’s fiber optic tools and OTDRs.
Bradley
We used Avalon’s EXFO solutions during a regional network rollout, including OTDRs and optical spectrum analyzers. The performance was flawless. What stood out was Avalon’s customer service—from quoting to delivery, they made sure we had what we needed, when we needed it.
